Returns Conditions

• If you are not completely satisfied with your order you can return it to us within 28 days of receipt.
• All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are intact, undamaged and unused. We will not accept worn, damaged, altered or used goods unless faulty. If tags and labels are removed, a £5 restocking fee will be deducted from your refund.
• We also reserve the right to reduce the amount of monies refunded to you (up to the value of the contract price) where the value of the goods are diminished from excessive handling which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that, which might reasonably be allowed in a shop and the general wear of the product.
• Products which have been personalised cannot be returned unless the item is faulty.
• We do not accept returns made outside of Corgis' own website. These must be returned to the original place of purchase.
• Until you return the items to us, you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage. Please be aware that any additional postage charges above our standard rate you requested at the time of purchase will not be refunded.
• Multiple items ordered on a single order that need to be returned should be returned all together as one parcel otherwise a restocking fee of £5 will be deducted from your refund.

Returns Instructions - UK Customers

1. Complete the return form. Please highlight each item/s you are returning, add the applicable reason code and enclose the form within the package.
2. Ensure that suitable packaging is used to return your items, preferably the original Corgi packaging your order was sent in.
3. Refunds will be processed within 14 days from the date of receipt into our Returns Department.

Refunds

• Once we have received your item/s back with the completed returns form filled in we will inspect the item/s to ensure they are still in the original condition that they were sent out in.
• If an item is deemed to have been worn, has had excessive handling, we will reduce the amount of monies refunded to you or we will return the item/s back to you.
• If your item is outside of the standard 28 days return period, we will issue a credit note.
• All refunds will be processed within 7-14 days of receipt of returned goods.
• Your refund will be made using the same payment method which made the original purchase. If the item returned is a gift, then a credit note will be issued to the value of the product being returned.

Returns Instructions - International Customers

Unfortunately, we are currently unable to offer free returns for our international customers. If you are returning an item from outside the UK, the item will need to be sent at your own cost and risk within 28 days of receipt. All items returned for a refund, must be in a new and unused condition, with their original labels and packaging.

Checklist for international returns:

• Complete your Return Form, highlighting against each item you are returning, along with the Reason Code and enclose it within the package.
• Please ensure you use a suitable package to return your items, preferably using the original packaging your order was sent to you in.
• Use a registered or traceable postal service to return your parcel. Please ensure you keep your Proof of Postage as we are not liable for returned goods which are not received into our Returns Department.
• Refunds will be processed within 14 days from the date of receipt into our Returns Department.
• Please note that when returning your unwanted item/s you may have to pay Export Customs Duties and Taxes in the country of export. If your parcel is received back and we have been billed these Export Customs Duties and Tax charges, they will be deducted from your refund.
• Please note the cost of shipping the return will be covered by the customer and won't be refunded. In the event of an exchange customers pay the cost of the new outbound shipment. 

Sock and Accessories return address : Dents Distribution Centre, Furnax Lane, Warminster, Wiltshire, BA12 8PE. 

Bespoke return address : Corgi Hosiery Limited, New Road, Ammanford, Wales, UK, SA18 3DS (please note this has to be pre approved) 

Our customer services are always here to answer any product enquiries you might have. Please email sales@corgi-socks.com and our team will be delighted to hear from you and are available from 8.30 am to 5.00 pm Monday to Friday. Please note that we are closed on Bank Holidays. We can ensure you the best knitwear knowledge. 

Telephone:  +44(0)1985 211933